Intelligent Advisor 21A Monthly Update 2 (Again!)

The online documentation does not always get updated exactly when the release updates are pushed out, so these two nuggets were missed off in our other posts about 21A which you can find here, here and here!. Now, with the month of April almost over, we can probably assume that there are no more updates to come for 21A because 21B will very soon be with us. Looking back over the history of the product in the recent past, the B release has often been a big one, so let’s see what it brings us.

In the meantime, here are the important updates that came in the 21A Monthly Update 2 (MU now stands for Monthly Update) that were not covered in our previous posts.

interview.fetch() headers object – from the online description, a notable change (my italics below):

Optional. The set of additional headers to send in the connection request. It is the caller’s responsibility to ensure that any HTTP headers provided in the fetch request are correctly formed. If the interview extension connection is not configured to use HTTP Basic authentication, you can pass an Authorization header. Intelligent Advisor is not responsible for the security, acquisition, verification or validation of any authorization credentials provided by the caller. Note: The content type header cannot be set via this method.

This is a significant change in 21A Monthly Update 2 and will further enable the interview.fetch() method to become a really useful tool in the extension toolkit.

Enhanced Intelligent Advisor integration with Oracle Digital Assistant (Monthly update 2)

The System.IntelligentAdvisor component in Digital Assistant has numerous enhancements in 21A Monthly Update 2, including support of the following:

  • Attachments on web channels
  • Reference tags in explanations
  • Display of images in toggle buttons in rich UI channels (except for Slack)
  • Sliders in text channels
  • Display values that don’t match option values

Readers of this section of the online help can leverage our recent series on the integration with Oracle Digital Assistant (Part One, Part Two).

So once again, a release of Oracle Intelligent Advisor continues to surprise and provide proof, not that proof is needed, of the high level of investment in the product and the ecosystem.

Author: Richard Napier

After 8 years in case management and ERP software roles, Richard Napier joined Siebel Systems in 1999 and took up the role of managing the nascent Siebel University in Southern Europe. He subsequently was Director of Business Development and Education for InFact Group (now part of Business & Decisions) for 8 years. He now runs Intelligent Advisor IT Consulting OÜ. Owner of, he also is Co-Founder of the Siebel Hub.

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