Author: Richard Napier
After 8 years in case management and ERP software roles, Richard Napier joined Siebel Systems in 1999 and took up the role of managing the nascent Siebel University in Southern Europe. He subsequently was Director of Business Development and Education for InFact Group (now part of Business & Decisions) for 8 years. He now runs Intelligent Advisor IT Consulting OÜ. Owner of, he also is Co-Founder of the Siebel Hub.

Custom Options Extension – Load values from a REST API with Fetch()

One of the most requested concepts is the ability to load options for an attribute from a database or from some other abstraction layer - for example from a REST API, into a Custom Options Extension. This can...Continue Reading

The Example Projects for Oracle Intelligent Advisor Series 2022 : Parental Leave Calculator

This week we take an in-depth look at how you can use the Parental Leave Calculator Example project to learn functionality and features of Oracle Intelligent Advisor. Now that we are more than half-way through this marathon series,...Continue Reading

Where is my console? Debugging in the Agent Desktop

Like everything, there is a disconnect between the real world and the world your customers would like to be in. Many Oracle B2C Service customers are using the Browser User Interface and are really happy with it. Some,...Continue Reading

CloudWorld 2022 Las Vegas – Meet Up

Register your interest in a CloudWorld 2022 Las Vegas - Meet Up here : (you can change the day on the registration page). As CloudWorld 2022 is just about one month away now, this long-awaited return to...Continue Reading

Reinventing the Signature Control in Oracle Intelligent Advisor (again)

Following on from the article last week concerning Reinventing the Signature Control , a reader from Australia was kind enough to ask if the "extension based" Signature had all the features of the original one. I was about...Continue Reading

The Example Projects for Oracle Intelligent Advisor Series 2022 : myBenefits

After a brief break while most of our team we attending an offsite meeting, we return this week to our 2022 Flagship Series showing you how to make the most out of the Oracle Intelligent Advisor Example Projects....Continue Reading

Header Extension – Timer Revisited

As some of you may remember, we investigated a Header Extension to creating timing information about the use of the interview. This was a long time ago. It looked something like this: It was an opportunity to demonstrate...Continue Reading

Reinventing the Signature Control in Oracle Intelligent Advisor

Regular readers will know that a fairly long time ago, we investigated the Signature Control. As it is one of the few controls that has no extension capability other than styling, we had a few challenges. We were...Continue Reading

The Example Projects for Oracle Intelligent Advisor Series 2022 : My Store App

We're over half way through our guided tour of the sample projects! And after a short break we are able to return to our ongoing series of walkthroughs, videos and hints and tips to get the most out...Continue Reading

Decision Services Training Update Now Available

As part of our commitment to ensuring that cost effective and quality training is available to the Oracle intelligent Advisor community, we are pleased to announce that the Decision Service Training has been updated to include a module...Continue Reading

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