Author: Richard Napier
Richard Napier joined Siebel Systems in 1999 and took up the role of managing the nascent Siebel University in Southern Europe. He subsequently was Director of Business Development and Education for InFact Group (now part of Business & Decisions) for 8 years. He now runs Intelligent Advisor IT Consulting OÜ. Owner of, he also is Co-Founder of the Siebel Hub.

Oracle Intelligent Advisor and Salesforce – Integration Comparison Matrix

At the end of this article we will discuss a summary of the different challenges that await anyone considering integrating Salesforce with their Oracle Intelligent Advisor. Many of these points are part of the analysis of any Connector...Continue Reading

Oracle Intelligent Advisor Accessibility Improvements in 21C MU1

Building any form of HTML content for Oracle Intelligent Advisor in 2021 should include a review or audit for accessibility. The content created thus should be useable by the largest number of browsers and users, and a disability...Continue Reading

Salesforce and Oracle Intelligent Advisor #2

Following on from this earlier post about Salesforce and Oracle Intelligent Advisor using the Koltevate Sofia integration, now that you have seen how simple it is to install the integration (with no integration server to learn and no...Continue Reading

Salesforce and Oracle Intelligent Advisor

Recently I've been involved in a number of Oracle Intelligent Advisor projects where the core customer experience platform was Salesforce. It is not surprising that customers who choose to use this CX platform turn to Oracle Intelligent Advisor...Continue Reading

JavaScript Extensions working together in Oracle Intelligent Advisor

The following example is designed to demonstrate, in a simple-to-understand way, the concepts that surround JavaScript Extensions working together in Oracle Intelligent Advisor. Questions about these concepts regularly come up and hopefully this will be a useful article...Continue Reading

Multi-lingual Thoughts with Oracle Policy Modeling

This is another in our occasional series of posts (here is the previous one) that are based on conversations we have participated in, over on the Oracle Intelligent Advisor Public Forum. As a reminder, this forum is a...Continue Reading

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