Category: Getting Started with Oracle Service Cloud

Oracle Policy Automation / Siebel : Live Classes in Toronto in February

Oracle Policy Automation / Siebel : Live Classes in Toronto in February Oracle Policy Automation / Siebel : Live Classes in Toronto in February Update : thank you so much for giving me the opportunity to return to...Continue Reading

Whats New in Oracle Policy Automation November 2017 #1

Whats New in Oracle Policy Automation November 2017 #1 With the regularity of a Swiss watch, the Oracle Policy Automation team have released the latest and greatest version of their flagship natural language business rules and automated decision...Continue Reading

Getting Started with Oracle Service Cloud Second Edition

Getting Started with Oracle Service Cloud Second Edition The second edition is here! Helped by some comments from the community (see this conversation in the comments of a previous post), I am very pleased to announce the availability of...Continue Reading

Introducing Oracle’s intelligent Bots

Introducing Oracle's intelligent Bots One of the most interesting sessions that I attended on the first day of Oracle OpenWorld 2017 was, as the title of this post suggests, the introduction to the oBot platform. It's true that...Continue Reading

Getting Started with Oracle Service Cloud

Getting Started with Oracle Service Cloud A question from the bag of "virtual mail" that gets delivered here every day (even on Sunday). E.D writes to us from Penn State with a question that is on quite a...Continue Reading

General Session: Next Generation of Customer Service [GEN1048]

General Session: Next Generation of Customer Service [GEN1048] Awesome general session looking at the evolution of customer service, the evolution of humans (have you seen how kids use technology today?) and the evolution of channels. The key theme...Continue Reading

Get the Most Out of Modern Customer Experience in Las Vegas 2017

Get the Most Out of Modern Customer Experience in Las Vegas 2017 The OPA Hub is going to Las Vegas this year to report on the many different Oracle Service Cloud and Oracle Policy Automation presentations and breakout...Continue Reading

Guest Post : Using Oracle Policy Automation Public Cloud with Oracle Service Cloud (RightNow): Part 4

We are continuing our Lazy Expert series of posts, with an explanation of how Oracle Policy Automation Public Cloud, and the rulebases deployed there, can be used within the Oracle Service Cloud application. In case you have missed...Continue Reading

Guest Post : Oracle Policy Automation Public Cloud with Oracle Service Cloud : Part 3

Policy Automation Public Cloud with Service Cloud (RightNow): Part 3 We are continuing our Lazy Expert series of posts, with an explanation of how OPA Public Cloud, and the rulebases deployed there, can be used within the Oracle...Continue Reading

Guest Post : The Lazy Expert – Oracle Policy Automation Public Cloud with Oracle Service Cloud Part 2

The Lazy Expert -Oracle Policy Automation Public Cloud with Oracle Service Cloud Part 2 Introduction We are continuing our Lazy Expert series of posts, with an explanation of how OPA Public Cloud, and the rulebases deployed there, can...Continue Reading

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