In a recent article, we discussed using the REST API of an external application (in this case, Oracle B2C Service) to retrieve information to display in a Custom Options Extension. As regular readers will know, one of the...Continue Reading
Like everything, there is a disconnect between the real world and the world your customers would like to be in. Many Oracle B2C Service customers are using the Browser User Interface and are really happy with it. Some,...Continue Reading
This is a post returning to the forum post that we responded to recently. The request was to be able to manage, using Oracle Intelligent Advisor and Oracle B2C Service Cloud, an Entity Collect that will display existing...Continue Reading
If you ever have the scenario that an interview needs to be available to both logged-in Customer Portal users and non-logged people who just swing by, then the combination of Oracle B2C Service and Oracle Intelligent Advisor has...Continue Reading
Working with the Oracle Intelligent Advisor Batch Assess Service capability means that like all mass-throughput engines and decision automation, you are interested (not to say obsessed) by the performance of the batch. Given that you are probably, by...Continue Reading
At the end of this article we will discuss a summary of the different challenges that await anyone considering integrating Salesforce with their Oracle Intelligent Advisor. Many of these points are part of the analysis of any Connector...Continue Reading
Recently weve been spending quite some time looking at and helping the Koltevate team with their great new SaaS connector for Salesforce. In the previous posts and videos we've seen how to install and sete up an initial...Continue Reading
Following on from this earlier post about Salesforce and Oracle Intelligent Advisor using the Koltevate Sofia integration, now that you have seen how simple it is to install the integration (with no integration server to learn and no...Continue Reading
Recently I've been involved in a number of Oracle Intelligent Advisor projects where the core customer experience platform was Salesforce. It is not surprising that customers who choose to use this CX platform turn to Oracle Intelligent Advisor...Continue Reading
We forgot to mention it here but we released another video to the Youtube Channel this week. One of the commonest requests that comes up, in the area of Oracle Intelligent Advisor REST API is how to use...Continue Reading
