Category: Modern Customer Experience

Modern CX 2019 Las Vegas

Modern CX 2019 Las Vegas I've been going to events like Modern CX 2019 and various predecessors for the best part of 20 years. Generally when going to these things, I am reminded of Shakespeare's As You Like...Continue Reading

Modern CX 2019 Las Vegas – Come Say Hi!

Modern CX 2019 Las Vegas - Come Say Hi! As many of you will know, Modern CX 2019 is being held in March, 19-21 at the Mandalay Bay Convention Center in Las Vegas. It's a bigger draw, in...Continue Reading

Oracle Policy Automation Customer Showcase: Great Customer Experience, Real ROI [BRK1009]

Oracle Policy Automation Customer Showcase: Great Customer Experience, Real ROI [BRK1009] What better way to finish my series of reports from the Modern Customer Experience event in Las Vegas than the showcase of several really fascinating use cases...Continue Reading

How Oracle Policy Automation Is Helping Shape the Future of Customer Service [BRK1030]

How Oracle Policy Automation Is Helping Shape the Future of Customer Service [BRK1030] There is a strong argument, as a consultant and trainer, for always attending this kind of breakout. The goals of this Oracle Policy Automation presentation...Continue Reading

General Session: Next Generation of Customer Service [GEN1048]

General Session: Next Generation of Customer Service [GEN1048] Awesome general session looking at the evolution of customer service, the evolution of humans (have you seen how kids use technology today?) and the evolution of channels. The key theme...Continue Reading

Modern CX : Mundane to Modern : Innovating your Service Cloud Core THT1315

Mundane to Modern : Innovating your Service Cloud Core THT1315 Just time to tell you about this Theatre Session run by Eventus. In all this talk of IOT and super-modern stuff it is nice to get to see...Continue Reading

Get the Most Out of Modern Customer Experience in Las Vegas 2017

Get the Most Out of Modern Customer Experience in Las Vegas 2017 The OPA Hub is going to Las Vegas this year to report on the many different Oracle Service Cloud and Oracle Policy Automation presentations and breakout...Continue Reading

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