Category: Modern Customer Experience

Oracle Policy Automation Customer Showcase: Great Customer Experience, Real ROI [BRK1009]

Oracle Policy Automation Customer Showcase: Great Customer Experience, Real ROI [BRK1009] What better way to finish my series of reports from the Modern Customer Experience event in Las Vegas than the showcase of several really fascinating use cases...Continue Reading

How Oracle Policy Automation Is Helping Shape the Future of Customer Service [BRK1030]

How Oracle Policy Automation Is Helping Shape the Future of Customer Service [BRK1030] There is a strong argument, as a consultant and trainer, for always attending this kind of breakout. The goals of this Oracle Policy Automation presentation...Continue Reading

General Session: Next Generation of Customer Service [GEN1048]

General Session: Next Generation of Customer Service [GEN1048] Awesome general session looking at the evolution of customer service, the evolution of humans (have you seen how kids use technology today?) and the evolution of channels. The key theme...Continue Reading

Get the Most Out of Modern Customer Experience in Las Vegas 2017

Get the Most Out of Modern Customer Experience in Las Vegas 2017 The OPA Hub is going to Las Vegas this year to report on the many different Oracle Service Cloud and Oracle Policy Automation presentations and breakout...Continue Reading

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