This is a post returning to the forum post that we responded to recently. The request was to be able to manage, using Oracle Intelligent Advisor and Oracle B2C Service Cloud, an Entity Collect that will display existing...Continue Reading
If you ever have the scenario that an interview needs to be available to both logged-in Customer Portal users and non-logged people who just swing by, then the combination of Oracle B2C Service and Oracle Intelligent Advisor has...Continue Reading
Update September 2022: Since this article was originally written, the example project has been extended to include Contact and Answer object examples using GET, POST, PATCH and DELETE. The project is available in the Online Store. Thanks must...Continue Reading
Using Oracle Cloud Applications to Augment On-Premises Applications Sometimes at Oracle OpenWorld it can seem like the presentations just merge into one long PowerPoint presentation. Thankfully this was not the case this year, and the Thursday afternoon had...Continue Reading
General Session: Next Generation of Customer Service [GEN1048] Awesome general session looking at the evolution of customer service, the evolution of humans (have you seen how kids use technology today?) and the evolution of channels. The key theme...Continue Reading
Just time to tell you about this Theatre Session run by Eventus. In all this talk of IOT and super-modern stuff it is nice to get to see somebody focusing on the core application. Oracle Service Cloud core...Continue Reading
We are continuing our Lazy Expert series of posts, with an explanation of how Oracle Policy Automation Public Cloud, and the rulebases deployed there, can be used within the Oracle Service Cloud application. In case you have missed...Continue Reading
Policy Automation Public Cloud with Service Cloud (RightNow): Part 3 We are continuing our Lazy Expert series of posts, with an explanation of how OPA Public Cloud, and the rulebases deployed there, can be used within the Oracle...Continue Reading
Oracle Policy Automation with Oracle Service Cloud Part 2 We are continuing our series of posts, with an explanation of how OPA Public Cloud, and the rulebases deployed there, can be used within the Oracle Service Cloud application....Continue Reading
Using Oracle Policy Automation Public Cloud with Oracle Service Cloud Introduction We are continuing our Lazy Expert series of posts, with an explanation of how OPA Public Cloud, and the rulebases deployed there, can be used within the...Continue Reading
![Using Oracle Cloud Applications to Augment On-Premises Applications [CAS3942]](https://intelligent-advisor.com/main/wp-content/uploads/2018/10/IMG_1595-scaled.jpg)
![General Session: Next Generation of Customer Service [GEN1048]](https://intelligent-advisor.com/main/wp-content/uploads/2017/04/IMG_0582.jpg)
