Category: Service Cloud

Using Oracle Cloud Applications to Augment On-Premises Applications [CAS3942]

Using Oracle Cloud Applications to Augment On-Premises Applications Sometimes at Oracle OpenWorld it can seem like the presentations just merge into one long PowerPoint presentation. Thankfully this was not the case this year, and the Thursday afternoon had...Continue Reading

General Session: Next Generation of Customer Service [GEN1048]

General Session: Next Generation of Customer Service [GEN1048] Awesome general session looking at the evolution of customer service, the evolution of humans (have you seen how kids use technology today?) and the evolution of channels. The key theme...Continue Reading

Modern CX : Mundane to Modern : Innovating your Service Cloud Core THT1315

Mundane to Modern : Innovating your Service Cloud Core THT1315 Just time to tell you about this Theatre Session run by Eventus. In all this talk of IOT and super-modern stuff it is nice to get to see...Continue Reading

Guest Post : Using Oracle Policy Automation Public Cloud with Oracle Service Cloud (RightNow): Part 4

We are continuing our Lazy Expert series of posts, with an explanation of how Oracle Policy Automation Public Cloud, and the rulebases deployed there, can be used within the Oracle Service Cloud application. In case you have missed...Continue Reading

Guest Post : Oracle Policy Automation Public Cloud with Oracle Service Cloud : Part 3

Policy Automation Public Cloud with Service Cloud (RightNow): Part 3 We are continuing our Lazy Expert series of posts, with an explanation of how OPA Public Cloud, and the rulebases deployed there, can be used within the Oracle...Continue Reading

Guest Post : The Lazy Expert – Oracle Policy Automation Public Cloud with Oracle Service Cloud Part 2

The Lazy Expert -Oracle Policy Automation Public Cloud with Oracle Service Cloud Part 2 Introduction We are continuing our Lazy Expert series of posts, with an explanation of how OPA Public Cloud, and the rulebases deployed there, can...Continue Reading

Oracle Policy Automation Public Cloud with Oracle Service Cloud #1

Using Oracle Policy Automation Public Cloud with Oracle Service Cloud Introduction We are continuing our Lazy Expert series of posts, with an explanation of how OPA Public Cloud, and the rulebases deployed there, can be used within the...Continue Reading

Guest Post : The Lazy Expert

The Lazy Expert Firstly thanks to Richard who encouraged me to move forward and start blogging alongside him; just like a very good, loyal and trusted old friend that he is.[Richard's Note : less of the "old" please...Continue Reading

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