Category: Service Cloud

Load existing and create new records in an Entity Collect with Oracle B2C Service

This is a post returning to the forum post that we responded to recently. The request was to be able to manage, using Oracle Intelligent Advisor and Oracle B2C Service Cloud, an Entity Collect that will display existing...Continue Reading

Mixed Mode Interviews in Oracle B2C Service – Logged in or Not?

If you ever have the scenario that an interview needs to be available to both logged-in Customer Portal users and non-logged people who just swing by, then the combination of Oracle B2C Service and Oracle Intelligent Advisor has...Continue Reading

Interview.fetch() Oracle B2C Service Cloud REST API

Thanks must go to Oracle Intelligent Advisor guru and Intelligent-Advisor.com web site supporter AH for the idea for this post. This site has written many articles on the relatively new subject of the Interview Fetch capability. Here is...Continue Reading

Using Oracle Cloud Applications to Augment On-Premises Applications [CAS3942]

Using Oracle Cloud Applications to Augment On-Premises Applications Sometimes at Oracle OpenWorld it can seem like the presentations just merge into one long PowerPoint presentation. Thankfully this was not the case this year, and the Thursday afternoon had...Continue Reading

General Session: Next Generation of Customer Service [GEN1048]

General Session: Next Generation of Customer Service [GEN1048] Awesome general session looking at the evolution of customer service, the evolution of humans (have you seen how kids use technology today?) and the evolution of channels. The key theme...Continue Reading

Modern CX : Mundane to Modern : Innovating your Service Cloud Core THT1315

Just time to tell you about this Theatre Session run by Eventus. In all this talk of IOT and super-modern stuff it is nice to get to see somebody focusing on the core application. Oracle Service Cloud core...Continue Reading

Using Oracle Policy Automation with Oracle Service Cloud #4

We are continuing our Lazy Expert series of posts, with an explanation of how Oracle Policy Automation Public Cloud, and the rulebases deployed there, can be used within the Oracle Service Cloud application. In case you have missed...Continue Reading

Oracle Policy Automation with Oracle Service Cloud : #3

Policy Automation Public Cloud with Service Cloud (RightNow): Part 3 We are continuing our Lazy Expert series of posts, with an explanation of how OPA Public Cloud, and the rulebases deployed there, can be used within the Oracle...Continue Reading

Oracle Policy Automation with Oracle Service Cloud #2

Oracle Policy Automation with Oracle Service Cloud Part 2 We are continuing our series of posts, with an explanation of how OPA Public Cloud, and the rulebases deployed there, can be used within the Oracle Service Cloud application....Continue Reading

Oracle Policy Automation with Oracle Service Cloud #1

Using Oracle Policy Automation Public Cloud with Oracle Service Cloud Introduction We are continuing our Lazy Expert series of posts, with an explanation of how OPA Public Cloud, and the rulebases deployed there, can be used within the...Continue Reading

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