Meet the Team is owned and managed by Richard Napier who is the main author. is lucky to have the opportunity to share content from other esteemed guest authors who are also listed here.

Richard Napier has been working in the field of CX and CRM since 1991. After stints at Baan and Siebel Systems, he was a shareholder in InFact Group (now part of Business & Decisions) until 2010. He has been working with Haley Authority and Intelligent Advisor / Oracle Policy Automation since 2004. He has worked with Siebel CRM since 1998 and currently works with Oracle Service Cloud and other CX platforms using OPA to make a difference to user experiences and outcomes.

  • Richard writes for the website  and is co-founder of the Siebel Hub. He speaks French and English.
  • You can contact Richard via LinkedIn. He is currently available for consulting, training and speaking engagements. Contributors

Dr Jason Sender

A Software Architect with five degrees (including a PhD and an MBA) and experience in management, business analysis, project management, finance, research, and strategy.
Specialties: Intelligent Advisor / Oracle Policy Automation (OPA)/Oracle Policy Modeling (OPM), Software Engineering, Business Analysis, Project Management, Research, Analysis, Strategy, Finance, and Consulting. He can be contacted via LinkedIn

Raj Nandyala

Raj Nandyala is an expert voice in the fields of Oracle Siebel CRM, Oracle Sales and Service Cloud and Oracle CRM On Demand. Raj is a  long time Intelligent Advisor / Oracle Policy Automation trainer, writer and consultant based in Asia Pacific and operating around the world. Raj is a former Director at Creative Probers Software and Services India Pvt Ltd, and former Director at InFact Group.In both of these roles he was instrumental in growing the Oracle Policy Automation business line through integrations and project deployments.

Evert Fernandes

Evert Fernandes is the Chief Technical Officer at Magia Consulting UK Ltd. Evert studied Computer Science and Flight Engineering has a 25 year developer background in C++, C# and Java and has been working with Oracle Policy Automation for the past 10 years, mainly focusing on System Integration. He describes himself as a bit of an OPA geek and is always looking for weird and wonderful ways to get the most out of the product.

Southpaw Projects

Southpaw Projects, run by Seth Pahmeier, is a creative design studio based in Wisconsin. They developed the logo for the current and previous versions of, and contribute creative content for our images, quizzes and elsewhere on the site. They can be reached on their website.

Logo by Southpaw Projects LLC