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Getting Personal with Oracle Policy Automation [THT1410]

April 26, 2017 @ 2:00 pm - 3:00 pm UTC+0

|Recurring Event (See all)

One event on April 27, 2017 at 8:15 am

Stephen Estes, Sr. Service Cloud Specialist, Oracle
When customers want more than just a knowledgebase answer, they need information specific to their circumstances. Traditionally, to get personal answers, customers would need to call you for help—an increasingly expensive solution. Oracle Service Cloud offers both Guided Assistance and Oracle Policy Automation self-service options to give customers the personal service they need. This session introduces you to Oracle Policy Automation, with a comparison to Guided Assistance in a “dating game” format. If you are courting customers and are concerned about dramatic customer service cost reductions, you’ll find this session enticing.


Las Vegas
Las Vegas, NV United States + Google Map

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