Intelligent Advisor-related Events
Our Events calendar aims to give our readers the chance to see the Intelligent Advisor-related events that are happening around the world. It offers geographical and topic searches, as well as export to Google Calendar or Outlook. Select Month, Week, Day or Map to view.
- This event has passed.
Introducing the Service Agent of the Future [BRK1240]
April 26, 2017 @ 2:30 pm - 3:30 pm UTC+0
Stephen Fioretti, VP, Product Management, Oracle Service Cloud
Denis Pombriant, Beagle Research
Heather Miksch, Vice President of Field & Product Operations, Carbon3D
Robinson O’Brien-Bours, Director Of Support, FreedomPop
Today’s empowered consumer is driving organizations to think differently about the service agents they employ. Meet the agent of the future—possibly a robot, a machine programmed with artificial intelligence, a virtual assistant, an advocate who doesn’t work for the supporting brand, or a new team member who possesses only a few traditional customer service agent characteristics. In this session, hear from Denis Pombriant, analyst and thought leader, Beagle Research, who discusses the characteristics needed in service agents of the future, and Oracle Service Cloud customers such as Robinson O’Brien-Bours, director of support, FreedomPop, who are breaking the mold with their thinking about these agents.
Do you have an event you want to place here, to reach the biggest and most attentive Intelligent Advisor audience on the web? Click this link to contact us.