Kate Leggett, "Vp, principal analyst", Forrester Stanley Lucas, AVP, Customer Insights, Lane Bryant Shane Bray, Director Product Management, Willis Towers Watson Urvashi Sheth, Director Global Customer Support, SanDisk Historically, organizations have viewed customer service as a drip pan—a must-have cost center without a seat at the executive table. Fast-forward to today, when organizations are successfully shifting […]
Intelligent Advisor-related Events
Our Events calendar aims to give our readers the chance to see the Intelligent Advisor-related events that are happening around the world. It offers geographical and topic searches, as well as export to Google Calendar or Outlook. Select Month, Week, Day or Map to view.
Stephen Estes, Sr. Service Cloud Specialist, Oracle When customers want more than just a knowledgebase answer, they need information specific to their circumstances. Traditionally, to get personal answers, customers would need to call you for help—an increasingly expensive solution. Oracle Service Cloud offers both Guided Assistance and Oracle Policy Automation self-service options to give customers […]
Stephen Fioretti, VP, Product Management, Oracle Service Cloud Denis Pombriant, Beagle Research Heather Miksch, Vice President of Field & Product Operations, Carbon3D Robinson O'Brien-Bours, Director Of Support, FreedomPop Today’s empowered consumer is driving organizations to think differently about the service agents they employ. Meet the agent of the future—possibly a robot, a machine programmed with […]
Boyd Beasley, Director Customer Support, Zenimax Media Inc. Stephen Fioretti, VP, Product Management, Oracle Service Cloud Amy Patel, Customer resolution & Performance Strategy National Manager, Toyota Motor Sales, USA, Inc. Jim Flatt, Service Operations & Facilities Manager, Americas, Denon & Marantz Darla Johnson, Director, Panera Bread In this panel discussion, Stephen Fioretti, vice president, Oracle […]
Davin Fifield, VP Product Development, Policy Automation, Oracle Service Cloud Harriet Franklin, Sr. Principal Product Manager, Oracle Service Cloud Customers now expect “just in time, just for me” advice. In this session, you will learn how to add conversational experiences to your customer service. Quickly deliver online, mobile, and agent-assisted guidance, fully auditable at a […]
Davin Fifield, VP Product Development, Policy Automation, Oracle Service Cloud Jeremy Holman, Vice President, Health Resources in Action Harriet Franklin, Sr. Principal Product Manager, Oracle Service Cloud Neale Donna, Director, Travelport Inc. Kurt Helfrich, Sr. Business Analyst, Rockwell Automation, Inc. Colonel Tri Trinh, United States Air Force Attend this session to hear from Oracle customers […]
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