Intelligent Advisor-related Events

Our Events calendar aims to give our readers the chance to see the Intelligent Advisor-related events that are happening around the world. It offers geographical and topic searches, as well as export to Google Calendar or Outlook. Select Month, Week, Day or Map to view.

Modernize Your Customer Service

Las Vegas Las Vegas

April 25-27, 2017 Join fellow leaders in customer service at Modern Service Experience, presented by Oracle, in Las Vegas April 25-27, 2017. Participate in hands-on workshops, see product demonstrations, and network during interactive breakouts that will showcase best practices to help turn your customers into brand advocates. Outstanding service is the number one reason customers […]

Customer Service: Catalyzing Organizational Transformation [BRK1239]

Las Vegas Las Vegas

Kate Leggett, "Vp, principal analyst", Forrester Stanley Lucas, AVP, Customer Insights, Lane Bryant Shane Bray, Director Product Management, Willis Towers Watson Urvashi Sheth, Director Global Customer Support, SanDisk Historically, organizations have viewed customer service as a drip pan—a must-have cost center without a seat at the executive table. Fast-forward to today, when organizations are successfully shifting […]

Getting Personal with Oracle Policy Automation [THT1410]

Las Vegas Las Vegas

Stephen Estes, Sr. Service Cloud Specialist, Oracle When customers want more than just a knowledgebase answer, they need information specific to their circumstances. Traditionally, to get personal answers, customers would need to call you for help—an increasingly expensive solution. Oracle Service Cloud offers both Guided Assistance and Oracle Policy Automation self-service options to give customers […]

How Today’s Leading Brands Are Tackling Top Customer Service Challenges [BRK1328]

Las Vegas Las Vegas

Boyd Beasley, Director Customer Support, Zenimax Media Inc. Stephen Fioretti, VP, Product Management, Oracle Service Cloud Amy Patel, Customer resolution & Performance Strategy National Manager, Toyota Motor Sales, USA, Inc. Jim Flatt, Service Operations & Facilities Manager, Americas, Denon & Marantz Darla Johnson, Director, Panera Bread In this panel discussion, Stephen Fioretti, vice president, Oracle […]

Oracle Policy Automation Customer Showcase: Great Customer Experience, Real ROI [BRK1009]

Las Vegas Las Vegas

Davin Fifield, VP Product Development, Policy Automation, Oracle Service Cloud Jeremy Holman, Vice President, Health Resources in Action Harriet Franklin, Sr. Principal Product Manager, Oracle Service Cloud Neale Donna, Director, Travelport Inc. Kurt Helfrich, Sr. Business Analyst, Rockwell Automation, Inc. Colonel Tri Trinh, United States Air Force Attend this session to hear from Oracle customers […]

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