Oracle Policy Automation at Oracle OpenWorld 2018

Oracle Policy Automation at Oracle OpenWorld 2018

Oracle OpenWorld 2018As we rush into the part of the year that is known, depending on your preoccupation and industry either as “Back to School” or “Back to Project”, it is also timely to think about Oracle OpenWorld 2018, the massive technology conference that has successfully reinvented itself at least three times and is now a vibrant, exciting and fun place to be for a couple of days in October. This year, as always, Oracle Policy Automation will be showcased with some interesting Customer stories. So far the detailed session list is not quite complete, but there are already two exciting sessions that you will not want to miss. I’ll add them to the OPA Hub Calendar when I get the dates.

Oracle Policy Automation: Changing the Sales and Services Landscape [CAS2349]

With the ever-evolving technology and business landscape, Westpac needed to deliver a seamless, cross-channel, consistent customer experience. Westpac faced challenges such as constantly changing legislative requirements, multiple conversation models based on customer/product/brands, tight timelines, lack of agility, and expensive roll-out. In this session learn how Oracle Policy Automation proved the needed solution that caters to complex rules, policies, and regulatory compliance requirements in real time with an intuitive user interface. These pain points were addressed by integrating Oracle Policy Automation with CRMs such as Oracle’s Siebel and PeopleSoft, and other back-end applications, consolidating conversations and making them brand agnostic.

Autonomous Cloud Platform: Cloud Platform (PaaS)
Real Stories, Real Customers: See Featured Customers
Sessions By Topic: Legacy Application Upgrades and New Features
Intelligent Cloud Applications: Customer Experience (Sales, Marketing, Service)
Session Type: Customer Case Study Session

SPEAKERS : Aaron Webb, Application Services Manager CRM, Westpac, Ashish Goyal, Principal Consultant, Infosys Australia

Using Oracle Cloud Applications to Augment On-Premises Applications [CAS3942]

Legal Aid Ontario (LAO) was challenged to provide knowledge and policy direction to call center agents from disparate knowledge sources. LAO needed to consolidate its know-how into a single repository and use information from Oracle’s PeopleSoft case management support guides and other platforms to automate the search for relevant knowledge. LAO chose Oracle Service Cloud and Oracle Policy Automation. This provided consistent answers and policy guidance to internal and external constituents with multichannel capabilities. Oracle Policy Automation provides the ability to standardize policy decisions and eligibility, and provide an audit trail of decisions and what-if analysis. In this session learn about the challenges and benefits of this solution.

Real Stories, Real Customers: See Featured Customers
Sessions By Role: Apps IT
Your Cloud Transformation Roadmap: Building: Extend Data and Applications
Intelligent Cloud Applications: Customer Experience (Sales, Marketing, Service), PeopleSoft
Session Type: Customer Case Study Session
SPEAKERS :  Karl Martineau, CIO, Legal Aid Ontario

I hope to see lots of friends and customers in San Francisco for Oracle OpenWorld 2018.

Richard Napier

Author: Richard Napier

After 8 years in case management and ERP software roles, Richard Napier joined Siebel Systems in 1999 and took up the role of managing the nascent Siebel University in Southern Europe. He subsequently was Director of Business Development and Education for InFact Group (now part of Business & Decisions) for 8 years. He now runs Intelligent Advisor IT Consulting OÜ. Owner of, he also is Co-Founder of the Siebel Hub.

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