Some Intelligent Advisor Content you may have missed

As we wind down to the end of the calendar year and 2021 thankfully draws to a close, here are some quick and easy things that you might not have seen on the site / on the Oracle Intelligent Advisor Forum that we think you might find interesting:

Using interview.saveData() and scrolling back to the correct location

This came up recently on the Oracle Intelligent Advisor Forum – a customization required the use of interview.saveData() but the page as re-rendered as a result of that. How to ensure that the user gets back to the correct location without having to use the scroll bar in the browser?

It took a bit of a struggle, but the solution is out there. Here is what it looks like in action


Using the update Key in an input extension to implement validation

Another common one – where the developer has implemented the extension using the mount key, but has not implemented anything in the update key. If you need a primer on how the Oracle Intelligent Advisor JavaScript Extensions work, you can watch this video and read this article. The forum example includes a description of the problem and the following video demonstrating the outcome.


Creating Inferred Instances and Filtering to create a Thread

The title might not be very clear but the idea of generating threads for Oracle Service Cloud (B2C Cloud Service) is something a lot of people look into with Oracle Intelligent Advisor. Here is an example and the explanation in the article, with screenshots and some background.


Using an Error Rule in Entity Instances to trap duplicates

This Oracle Intelligent Advisor forum post asks how to avoid letting a user create two different instances that have the same date. It involves self-referential relationships and an alias, and in the solution we offer two different approaches – one to provide an error message and another to simply stop the user creating the duplicates!


Here is the second example, which uses the fact that InferInstance() will not create two instances if the identifier of the instance is the same. In this case, the date is used as the identifier.


Watch out for more Oracle Intelligent Advisor content both on the Forum and here. Subscribe to our YouTube Channel for the latest videos.

Richard Napier

Author: Richard Napier

Richard Napier joined Siebel Systems in 1999 and took up the role of managing the nascent Siebel University in Southern Europe. He subsequently was Director of Business Development and Education for InFact Group (now part of Business & Decisions) for 8 years. He now runs Intelligent Advisor IT Consulting OÜ. Owner of, he also is Co-Founder of the Siebel Hub.

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