Oracle CloudWorld 2023 Get more learning from experts, more networking with peers, and more solutions to explore when CloudWorld returns to Las Vegas on September 18-21, 2023. Sign up now for notifications on early registration and the best...Continue Reading
Modern CX 2019 Las Vegas I've been going to events like Modern CX 2019 and various predecessors for the best part of 20 years. Generally when going to these things, I am reminded of Shakespeare's As You Like...Continue Reading
The Conference for CX Legends At Modern Customer Experience you will learn the latest strategies and best practices in marketing, service, sales, and commerce to deliver legendary experiences your customers will rave about, and your competitors will envy.
Modern CX 2019 Las Vegas - Come Say Hi! As many of you will know, Modern CX 2019 is being held in March, 19-21 at the Mandalay Bay Convention Center in Las Vegas. It's a bigger draw, in...Continue Reading
Davin Fifield, VP Product Development, Policy Automation, Oracle Service Cloud Jeremy Holman, Vice President, Health Resources in Action Harriet Franklin, Sr. Principal Product Manager, Oracle Service Cloud Neale Donna, Director, Travelport Inc. Kurt Helfrich, Sr. Business Analyst, Rockwell...Continue Reading
How Oracle Policy Automation Is Helping Shape the Future of Customer Service [BRK1030] There is a strong argument, as a consultant and trainer, for always attending this kind of breakout. The goals of this Oracle Policy Automation presentation...Continue Reading
Davin Fifield, VP Product Development, Policy Automation, Oracle Service Cloud Harriet Franklin, Sr. Principal Product Manager, Oracle Service Cloud Customers now expect “just in time, just for me” advice. In this session, you will learn how to add...Continue Reading
Customer Experience is the New Battleground I'm not usually a fan of these big keynotes from a simple perspective : they tend to be too broad brush. So the Wednesday morning session here at Modern CX "Customer experience...Continue Reading
Boyd Beasley, Director Customer Support, Zenimax Media Inc. Stephen Fioretti, VP, Product Management, Oracle Service Cloud Amy Patel, Customer resolution & Performance Strategy National Manager, Toyota Motor Sales, USA, Inc. Jim Flatt, Service Operations & Facilities Manager, Americas,...Continue Reading
Stephen Fioretti, VP, Product Management, Oracle Service Cloud Denis Pombriant, Beagle Research Heather Miksch, Vice President of Field & Product Operations, Carbon3D Robinson O'Brien-Bours, Director Of Support, FreedomPop Today’s empowered consumer is driving organizations to think differently about...Continue Reading
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