Modern CX 2019 Las Vegas I've been going to events like Modern CX 2019 and various predecessors for the best part of 20 years. Generally when going to these things, I am reminded of Shakespeare's As You Like...Continue Reading
The Conference for CX Legends At Modern Customer Experience you will learn the latest strategies and best practices in marketing, service, sales, and commerce to deliver legendary experiences your customers will rave about, and your competitors will envy.
Modern CX 2019 Las Vegas - Come Say Hi! As many of you will know, Modern CX 2019 is being held in March, 19-21 at the Mandalay Bay Convention Center in Las Vegas. It's a bigger draw, in...Continue Reading
SPEAKERS Davin Fifield, Oracle Harriet Franklin, Oracle Stephen Estes, Oracle In this session learn how to create online interviews and customer experiences that are dynamic and personalized. This session is perfect for businesses seeking to build customer loyalty to differentiate themselves...Continue Reading
SPEAKERS Davin Fifield, Oracle Harriet Franklin, Oracle Stephen Estes, Oracle In this session learn how to create online interviews and customer experiences that are dynamic and personalized. This session is perfect for businesses seeking to build customer loyalty to differentiate themselves...Continue Reading
During this three-day conference held in Chicago from April 10-12, 2018, you’ll learn from experts who work with top brands every day, Oracle product specialists who are developing the next wave of CX innovation, and your peers. Whether...Continue Reading
How Oracle Policy Automation Is Helping Shape the Future of Customer Service [BRK1030] There is a strong argument, as a consultant and trainer, for always attending this kind of breakout. The goals of this Oracle Policy Automation presentation...Continue Reading
I am not sure what it is about Oracle Policy Automation but it certainly seems to bring out the best as far as entertaining CX presentations are concerned. This session, which covered both guided assistance in Service Cloud and...Continue Reading
Customer Experience is the New Battleground I'm not usually a fan of these big keynotes from a simple perspective : they tend to be too broad brush. So the Wednesday morning session here at Modern CX "Customer experience...Continue Reading
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