This is a post returning to the forum post that we responded to recently. The request was to be able to manage, using Oracle Intelligent Advisor and Oracle B2C Service Cloud, an Entity Collect that will display existing...Continue Reading
Whats New in Oracle Policy Automation November 2017 #1 With the regularity of a Swiss watch, the Oracle Policy Automation team have released the latest and greatest version of their flagship natural language business rules and automated decision...Continue Reading
![How Oracle Policy Automation Is Helping Shape the Future of Customer Service [CON6977]](https://intelligent-advisor.com/main/wp-content/themes/overlay/images/blog-img-3-2.png)
Customers now expect “just in time, just for me” advice. In this session learn how to add conversational experiences to your customer service. Quickly deliver online, mobile, and agent-assisted guidance, fully auditable at a low cost. Oracle Policy...Continue Reading
Getting Started with Oracle Service Cloud : Second Edition Co-Founder of this website and the Siebel HubsRichard has found the time to write and publish another book in his popular series. After the Consultants Guide to Oracle Intelligent...Continue Reading
Learn about the Techmail capabilities & Email filtering. Oracle expert instructor, Phil Franklin will present this live training event to give you an overview of Incoming Techmail capabilities focusing on Filtering configuration and reasons for rejected emails You...Continue Reading
General Session: Next Generation of Customer Service [GEN1048] Awesome general session looking at the evolution of customer service, the evolution of humans (have you seen how kids use technology today?) and the evolution of channels. The key theme...Continue Reading
Just time to tell you about this Theatre Session run by Eventus. In all this talk of IOT and super-modern stuff it is nice to get to see somebody focusing on the core application. Oracle Service Cloud core...Continue Reading
Get the Most Out of Modern Customer Experience in Las Vegas 2017 The OPA Hub is going to Las Vegas this year to report on the many different Oracle Service Cloud and Oracle Policy Automation presentations and breakout...Continue Reading
We are continuing our Lazy Expert series of posts, with an explanation of how Oracle Policy Automation Public Cloud, and the rulebases deployed there, can be used within the Oracle Service Cloud application. In case you have missed...Continue Reading
Policy Automation Public Cloud with Service Cloud (RightNow): Part 3 We are continuing our Lazy Expert series of posts, with an explanation of how OPA Public Cloud, and the rulebases deployed there, can be used within the Oracle...Continue Reading
![General Session: Next Generation of Customer Service [GEN1048]](https://intelligent-advisor.com/main/wp-content/uploads/2017/04/IMG_0582.jpg)
