Tag: service cloud

Load existing and create new records in an Entity Collect with Oracle B2C Service

This is a post returning to the forum post that we responded to recently. The request was to be able to manage, using Oracle Intelligent Advisor and Oracle B2C Service Cloud, an Entity Collect that will display existing...Continue Reading

Whats New in Oracle Policy Automation November 2017 #1

Whats New in Oracle Policy Automation November 2017 #1 With the regularity of a Swiss watch, the Oracle Policy Automation team have released the latest and greatest version of their flagship natural language business rules and automated decision...Continue Reading

Getting Started with Oracle Service Cloud : Second Edition

Getting Started with Oracle Service Cloud : Second Edition

Getting Started with Oracle Service Cloud : Second Edition Co-Founder of this website and the Siebel HubsRichard has found the time to write and publish another book in his popular series. After the Consultants Guide to Oracle Intelligent...Continue Reading

General Session: Next Generation of Customer Service [GEN1048]

General Session: Next Generation of Customer Service [GEN1048] Awesome general session looking at the evolution of customer service, the evolution of humans (have you seen how kids use technology today?) and the evolution of channels. The key theme...Continue Reading

Modern CX : Mundane to Modern : Innovating your Service Cloud Core THT1315

Just time to tell you about this Theatre Session run by Eventus. In all this talk of IOT and super-modern stuff it is nice to get to see somebody focusing on the core application. Oracle Service Cloud core...Continue Reading

Get the Most Out of Modern Customer Experience in Las Vegas 2017

Get the Most Out of Modern Customer Experience in Las Vegas 2017 The OPA Hub is going to Las Vegas this year to report on the many different Oracle Service Cloud and Oracle Policy Automation presentations and breakout...Continue Reading

Using Oracle Policy Automation with Oracle Service Cloud #4

We are continuing our Lazy Expert series of posts, with an explanation of how Oracle Policy Automation Public Cloud, and the rulebases deployed there, can be used within the Oracle Service Cloud application. In case you have missed...Continue Reading

Oracle Policy Automation with Oracle Service Cloud : #3

Policy Automation Public Cloud with Service Cloud (RightNow): Part 3 We are continuing our Lazy Expert series of posts, with an explanation of how OPA Public Cloud, and the rulebases deployed there, can be used within the Oracle...Continue Reading

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