Whats New in Oracle Intelligent Advisor 22B – Article and Video

This week saw the public release of the newest version of Oracle Intelligent Advisor following the typical Oracle Cloud release scheme. Oracle Intelligent Advisor 22B, as it is known, has two really neat features including one that concerns a product capability that ranks in the most popular articles ever written on this site.

The first functionality is the ability to send an interview transcript to a connected application – for example Oracle Siebel, Oracle B2C Service, Oracle CX Sales and B2B Service and the like – any connected application will be acceptable.

If you are not sure what a transcript actually is read this article first (the article that has been read more times in the past 365 days than any other on this site) – and you will see that this capability is of primary importance in maintaining trackable, traceable, auditable content in a CX platform relative to an interview. See also more information also from the documentation). Transcripts, therefore, can now be generated in two ways (the original, JavaScript method is still available of course).

The second new functionality, which has been mooted for quite some time, is the arrival of the Decimal data type from Oracle B2C Service. Actually the data type remains the same as far as Oracle Intelligent Advisor is concerned but you can now map and view the details in the Oracle Policy Modelling interface. Plus, as a bonus, the Oracle Policy Modelling the input validation is automatically set up for you.

Note that the Customer Portal does not support the Decimal data type. In terms of storage, as per the documentation:

“Where the transcript file is saved to depends on the type of connection:

  • For CX Sales and B2B Service, connector framework and generic provider connections:
    • using a v12.2.13 or later connector, the transcript is saved to an attachment group called “interview transcript” on the row of the table mapped to the global entity.
    • using a 12.2.9 or earlier connector (which did not have support for attachment group), the transcript is saved to the attachments section on the row of the table mapped to the global entity. In either case, the description for the transcript attachment will be “Transcript auto generated by Intelligent Advisor.”
  • For B2C Service connections, the transcript is saved to where all the other attachments for the object mapped to the global entity are.
  • For Oracle Integration connections, the transcript is saved to in a new attachment group called “transcripts”, which is a property on the global object.”

Here is a short video demonstrating the new transcript feature of Oracle Intelligent Advisor 22B. As you will see in the demonstration, use of the feature does not require any data mapping.

video

These new features continue to show the investment in Oracle Intelligent Advisor. If you want to know more about what is coming in the future, then I strongly suggest you enrol for one of the Product Strategy meetings that cover all the future plans and provide a great way to build your network and make OIA friends.

For more content about Oracle Intelligent Advisor, try some of these articles:

Richard Napier

Author: Richard Napier

After 8 years in case management and ERP software roles, Richard Napier joined Siebel Systems in 1999 and took up the role of managing the nascent Siebel University in Southern Europe. He subsequently was Director of Business Development and Education for InFact Group (now part of Business & Decisions) for 8 years. He now runs Intelligent Advisor IT Consulting OÜ. Owner of intelligent-advisor.com, he also is Co-Founder of the Siebel Hub.

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